This Cancellation / Refund Policy explains how cancellations, date changes, package changes, no-shows, and operational changes are handled for Blue Spring Pool bookings.
1. Booking Confirmation and Advance Payment
- Guests reserving the pool, event space, or any package must pay the required advance payment to confirm and secure the booking date and time slot.
- A booking is considered confirmed only after the required payment is received and accepted by management.
2. Cancellation by Guest
- Cancellations will be accepted if requested at least 14 days prior to the reserved date.
- For cancellations made within 14 days of the reserved date, the advance payment will be non-refundable.
- Cancellation requests must be made through the official contact number or any official communication channel approved by management.
3. Date Change Requests
- Requests to change the reserved date must be made at least 7 days prior to the original booking date.
- Date changes are subject to availability and management approval.
- If the requested new date is unavailable, the original booking conditions will continue to apply.
4. Package Change Requests
- Requests to change the selected package must be made at least 7 days prior to the reserved date.
- Package changes are subject to availability, management approval, and any applicable price differences.
- If the new package price is higher, the guest must pay the difference before the booking is updated.
5. No-Show Policy
- If the guest or group does not arrive on the reserved date and time, it will be treated as a no-show.
- In the event of a no-show, the advance payment/deposit will be forfeited, and no refund, credit, or rescheduling will be provided.
6. Weather, Maintenance, and Operational Changes
- Management reserves the right to close the pool, suspend activities, or modify operating hours due to weather conditions, maintenance requirements, safety concerns, or unforeseen circumstances.
- Refunds, credits, or rescheduling in such circumstances will be handled at management’s discretion.
7. Refund Processing
- Approved refunds, where applicable, will be processed using a method decided by management.
- Refund processing time may vary depending on banking, payment gateway, or administrative procedures.
- Any payment gateway, bank, or third-party processing charges may be deducted where applicable.
8. Contact for Cancellations and Refunds
Blue Spring Pool
Manalkundru, Puttalam, Sri Lanka
Phone: 076 777 3257