This Privacy Policy explains how Blue Spring Pool collects, uses, stores, and protects information provided by guests when making bookings, contacting us, or using our website and services.
1. Information We Collect
- Name
- Phone number
- Booking date and selected package
- Payment slip or payment confirmation details where applicable
- Messages or inquiries submitted through the website, WhatsApp, phone, or other official channels
- Basic technical information related to website usage where applicable
2. How We Use Your Information
- To process, confirm, manage, or update your booking
- To contact you regarding confirmation, payment, cancellation, date changes, or operational updates
- To provide customer support and respond to inquiries
- To maintain booking records for administrative and operational purposes
- To improve our services, website, and customer experience
3. Payment Information
- If payment slip upload is used, the uploaded slip may be reviewed by management for verification.
- If an online payment gateway is used, payment processing may be handled by the selected third-party payment provider according to their terms and privacy policies.
- Blue Spring Pool does not request or store sensitive card details directly on the website.
4. Sharing of Information
We do not sell or rent personal information. Information may be shared only where necessary with staff, management, payment processors, service providers, or lawful authorities.
5. Data Security
- We take reasonable steps to protect information submitted through the website and official communication channels.
- No online system can be guaranteed completely secure, and guests should avoid sending unnecessary sensitive information.
6. Data Retention
- Booking and payment-related records may be retained for administrative, operational, accounting, or legal purposes.
- Information no longer required may be deleted or archived at management’s discretion.
7. Photography and Promotional Media
- Guests may take personal photos/videos while respecting others’ privacy.
- Blue Spring Pool may capture photos/videos for promotional purposes only with guests’ consent.
8. Your Rights and Requests
You may contact us to request correction or clarification of your booking information, subject to operational and legal requirements.
9. Changes to This Privacy Policy
Updated policies will be published on the official website and become effective upon publication.
10. Contact Information
Blue Spring Pool
Manalkundru, Puttalam, Sri Lanka
Phone: 076 777 3257